eathubFrequently asked questions
Everything you need to know about eathub. Can't find the answer? Get in touch.
What hardware do I need?+
Just a tablet or phone for the kitchen board, a thermal printer if you want printed receipts, and a way to print QR codes - anything from a label printer to a regular A4 printer works. For the Tap to Pay feature you currently still need an Android device.
Do my guests need to download an app?+
No. They scan a QR code and the menu opens in their browser. No installs, no signups.
Which payment methods are supported?+
All payment methods and conditions apply as shown in our pricing overview on the Pricing page – for enterprise customers we offer the integration of your own payment provider on request, for a surcharge.
How are reservations handled?+
Reservations can be entered manually (e.g. for phone bookings) or accepted online through a widget you embed on your existing website.
Can I use eathub for takeaway only?+
Yes - set your venue type to Food Truck or enable takeaway in settings. Guests order without entering a table number.
Is there a contract?+
No. Plans are month-to-month. You can pause or cancel at any time.
Where is data stored?+
All data is hosted on infrastructure inside the EU and is GDPR / DSGVO compliant. You can export or delete your data at any time.
What languages does the customer menu support?+
German, French, Italian and English - the customer's browser language is detected automatically.
Do you charge transaction fees?+
No - eathub charges no commission per order. Only the payment fees per our pricing apply.
Can I migrate my existing menu?+
Yes. You can paste in a menu from a CSV or use the menu import feature in the dashboard.
Get in touch.