eathubFrequently asked questions
Everything you need to know about eathub. Can't find the answer? Get in touch.
What hardware do I need?+
Just a tablet or phone for the kitchen board, a thermal printer if you want printed receipts, and a way to print QR codes — anything from a label printer to a regular A4 printer works.
Do my guests need to download an app?+
No. They scan a QR code and the menu opens in their browser. No installs, no signups.
Which payment methods are supported?+
Payments are processed via Payrexx and cover card, TWINT, Apple Pay and Google Pay. Cash is supported too, marked as paid by your staff.
How are reservations handled?+
Reservations can be entered manually (e.g. for phone bookings) or accepted online through a widget you embed on your existing website.
Can I use eathub for takeaway only?+
Yes — set your venue type to Food Truck or enable takeaway in settings. Guests order without entering a table number.
Is there a contract?+
No. Plans are month-to-month. You can pause or cancel at any time.
Where is data stored?+
All data is hosted on infrastructure inside the EU and is GDPR / DSGVO compliant. You can export or delete your data at any time.
What languages does the customer menu support?+
German, French, Italian and English — the customer's browser language is detected automatically.
Do you charge transaction fees?+
No — eathub itself does not take a per-order cut. The only fees you pay are the standard Payrexx payment-processing fees.
Can I migrate my existing menu?+
Yes. You can paste in a menu from a CSV or use the menu import feature in the dashboard.
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