Privacy policy

Autsch GmbH, Victor von Bruns-Strasse 20, 8212 Neuhausen am Rheinfall, Switzerland.

For privacy questions, write to kontakt@eathub.ch.

When you open our website, your browser sends technical data — IP address, time, page requested, browser type — which our hosting provider logs.

When you fill in a form or create an account, we process what you enter: name, email address, phone number and your message.

We do not sell data, and we share it only with the service providers listed below.

When you order, book a table or buy a voucher from a restaurant through eathub, that restaurant receives your details: name, e-mail address, phone number and the content and time of the order or reservation. The restaurant is responsible for this data; eathub processes it on the restaurant's behalf.

If you give an e-mail address, the restaurant sees your orders, reservations and voucher purchases with it combined in a customer overview, for example the number of visits and the amount spent. Each restaurant only sees what happened at that restaurant, never details from other restaurants. Without an e-mail address your order stays anonymous.

Please send questions about this data or requests to delete it to the restaurant or to us.

If you create a digital stamp card (Sammelpass) for a restaurant, that restaurant receives your name and e-mail address, the time of your consent and the stamps you collect and the free products you redeem there. The restaurant is responsible for this data; eathub processes it on the restaurant’s behalf. We use your e-mail address only to send you the link to your card and to tell you when a free product is ready.

Your card can only be opened with the personal link from that e-mail; keep it to yourself. Orders you place with the same e-mail address at that restaurant can add stamps to your card automatically.

The restaurant deletes your card on request: your name and e-mail address are removed and the link stops working; the stamps remain in its statistics without personal data. Unused stamps expire after the period the restaurant has set.

Optionally, at your request, you can add your card to Google Wallet. eathub then transmits your name, your card code and your stamp balance to Google LLC (Google Wallet) and updates them whenever your card changes; Google’s privacy policy applies to the pass on your device. If the card is deleted, the pass is marked as expired.

You can also add your card to Apple Wallet. The pass is then loaded onto your device directly from eathub. So that we can update it, we store the device identifier and the push token your device sends us for this, and whenever your card changes we send a notice without any content via Apple Inc. (Apple Push Notification service); your device then fetches the new state from eathub. We keep the device identifier and push token until you remove the pass from Wallet or it is deleted (then at the latest 7 days later). If the card is deleted, the pass is marked as invalid in Apple Wallet. Apple’s privacy policy applies to the pass on your device.

Necessary: a cookie for your chosen language, cookies for signing in to the operator dashboard, and an access cookie for the demo.

In your browser's local storage: your chosen appearance (light or dark), your cookie decision, the restaurant you last opened, and — if you came to us from an ad — the advertising click id.

None of this leaves your browser unless you submit a form.

We use Google Analytics 4 (Google Ireland Limited) to understand which pages get used.

Until you consent, no analytics cookies are set and Google receives only anonymous signals with no identifier. If you consent, Google sets cookies and evaluates your visit pseudonymously.

You can change your decision at any time by clearing this site's data in your browser.

We advertise through Google Ads. When you click an ad, Google appends a click id (gclid, wbraid or gbraid) to our website address. We store that id together with the campaign parameters in your browser's local storage.

If you then submit a form or book an appointment, we report to Google that an ad led to an enquiry, and attach the id to our internal record. That tells us which campaign is worth running.

Without your consent this report is sent without cookies and without personal identifiers.

The booking calendar on our consultation page comes from Calendly LLC (USA) and loads in an embedded frame. Opening the page establishes a connection to Calendly and transmits your IP address.

If you book, Calendly processes what you enter — name, email address and chosen time — on our behalf. This involves a transfer of data to the USA.

All we learn from the frame is that a booking happened; we cannot technically read its contents.

Website hosting and delivery: Vercel Inc. (USA).

Database and sign-in: Supabase.

Payments: Freika, a service of siebenberge gmbh (Switzerland); for restaurants not yet moved to Freika and for eathub's own subscription billing: Payrexx AG (Switzerland). Card details are processed there only and never reach our servers.

Email delivery: Metanet AG (Switzerland). Abuse and rate limiting: Upstash.

Error monitoring: Sentry (Functional Software Inc.), data stored in the EU.

Menu import from photos, an optional feature in the operator dashboard: Anthropic PBC (USA).

All of these process data on our behalf only.

You may request access to your data, ask for it to be corrected or deleted, and object to processing. Write to kontakt@eathub.ch.

If you have a customer account, you can export your data yourself at any time and delete the account from your profile.

We update this policy when our services change. The version published here is the one that applies.